{"id":131,"date":"2019-01-22T14:13:02","date_gmt":"2019-01-22T13:13:02","guid":{"rendered":"https:\/\/shop.profertil.se\/?page_id=131"},"modified":"2025-08-26T15:22:41","modified_gmt":"2025-08-26T13:22:41","slug":"returpolicy","status":"publish","type":"page","link":"https:\/\/shop.profertil.se\/no\/returpolicy\/","title":{"rendered":"Returpolicy"},"content":{"rendered":"\n

\u00c5ngerr\u00e4tt och retur<\/h3>\n\n\n\n

Som kund har du normalt 14 dagars \u00e5ngerr\u00e4tt enligt Distans- och hemf\u00f6rs\u00e4ljningslagen.<\/p>\n\n\n\n

Observera dock att livsmedel <\/strong>\u00e4r undantagna \u00e5ngerr\u00e4tten och kan ej returneras. Om ett livsmedel returneras s\u00e5 kommer det att destrueras och debiteras kund. Detsamma g\u00e4ller f\u00f6r livsmedel i ej uth\u00e4mtade paket som g\u00e5r i automatisk retur till oss.<\/p>\n\n\n\n

Kontakta oss d\u00e4rf\u00f6r alltid f\u00f6rst vid fr\u00e5gor r\u00f6rande returer. Vi beh\u00f6ver f\u00f6ljande information:<\/p>\n\n\n\n

a) ordernummer (finns i din orderbekr\u00e4ftelse, p\u00e5 f\u00f6ljesedeln eller fakturan)<\/p>\n\n\n\n

b) ditt namn och kontaktuppgifter<\/p>\n\n\n\n

c) antal och namn p\u00e5 de produkter som \u00f6nskas returneras<\/p>\n\n\n\n

Lisana Gemini skall bekr\u00e4fta att returen \u00e4r till\u00e5ten och att \u00e5ngerfristen inte har passerats eller ej undantagen enligt ovan innan varorna skickas tillbaka. Returen skall ske med Posten varubrev eller Posten F\u00f6retagspaket och kunden st\u00e5r f\u00f6r returkostnad enligt Postens portotabell. Kunden har ansvaret f\u00f6r varan till dess den har kommit oss tillhanda. Returer f\u00e5r inte skickas som postf\u00f6rskott.<\/p>\n\n\n\n

Returadress<\/h5>\n\n\n\n
\n

Partnerlogistik AB
Att: Retur Lisana
\u00d6ster\u00e4ngsgatan 6 port 2
521 34 Falk\u00f6ping
<\/p>\n<\/blockquote>\n\n\n\n

\u00c5terbetalning<\/h5>\n\n\n\n

N\u00e4r vi har mottagit och kontrollerat den returnerade varan \u00e5terbetalar vi snarast hela k\u00f6pesumman inklusive eventuell fraktkostnad (ej returfrakten), dock senast inom 30 dagar enligt Distansavtalslagen. Om du har betalat med faktura, direktbetalning eller f\u00f6rskottsbetalning \u00f6verf\u00f6r vi pengarna till ditt bankkonto. Om du har betalat med kort krediterar vi retursumman p\u00e5 ditt kort.<\/p>\n\n\n\n

Ej uth\u00e4mtade paket<\/h3>\n\n\n\n

Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att debitera kostnaderna f\u00f6r den hantering som uppst\u00e5r vid ej uth\u00e4mtade paket (returfrakt, expeditionskostnad etc). D\u00e4rf\u00f6r tar vi ut en avgift om 200 kr om ett paket ej h\u00e4mtas ut. Avgiften tas ut genom att vi krediterar k\u00f6pets belopp minus avgiften. <\/p>\n\n\n\n

F\u00f6rs\u00e4ndelsen ligger normalt hos ombudet i 7 dagar innan den returneras till oss. Observera d\u00e4rf\u00f6r att om du \u00e5ngrar ett k\u00f6p och vill returnera varan, m\u00e5ste du f\u00f6rst h\u00e4mta ut paketet och d\u00e4refter returnera enligt beskrivning ovan.<\/p>\n\n\n\n

F\u00f6r ej uth\u00e4mtade paket inneh\u00e5llande livsmedel g\u00e4ller f\u00f6ljande: Livsmedel som ej h\u00e4mtats ut p\u00e5 ombud, m\u00e5ste destrueras. Kostnaden f\u00f6r livsmedel i ej uth\u00e4mtat eller returnerat paket kommer att debiteras kund.<\/p>\n\n\n\n

Reklamation<\/h3>\n\n\n\n

Om du har f\u00e5tt en defekt eller felexpedierad vara ber vi dig att omg\u00e5ende kontakta oss. Beskriv felet s\u00e5 utf\u00f6rligt som m\u00f6jligt. Om vi inte kan l\u00f6sa problemet f\u00e5r du naturligtvis reklamera produkten f\u00f6r att f\u00e5 en ny. Reklamationer skall g\u00f6ras i enlighet med de instruktioner du f\u00e5r av oss. Vid eventuell tvist f\u00f6ljer vi Allm\u00e4nna reklamationsn\u00e4mndens rekommendationer<\/a>.<\/p>\n\n\n\n

Observera dock att  f\u00f6rpackningar och inneh\u00e5ll som \u00f6ppnats eller utsatts f\u00f6r h\u00f6gre temperaturer \u00e4n 25 grader betraktas som f\u00f6rst\u00f6rda  och kommer d\u00e4rf\u00f6r inte att ers\u00e4ttas.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00c5ngerr\u00e4tt och retur Som kund har du normalt 14 dagars \u00e5ngerr\u00e4tt enligt Distans- och hemf\u00f6rs\u00e4ljningslagen. Observera dock att livsmedel \u00e4r undantagna \u00e5ngerr\u00e4tten och kan ej returneras. Om ett livsmedel returneras s\u00e5 kommer det att destrueras och debiteras kund. Detsamma g\u00e4ller f\u00f6r livsmedel i ej uth\u00e4mtade paket som g\u00e5r i automatisk retur till oss. Kontakta oss d\u00e4rf\u00f6r alltid … <\/p>\n

Fortsett \u00e5 lese \u00abReturpolicy\u00bb<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-131","page","type-page","status-publish","hentry"],"yoast_head":"\nReturpolicy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.profertil.se\/no\/returpolicy\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:locale:alternate\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returpolicy\" \/>\n<meta property=\"og:description\" content=\"\u00c5ngerr\u00e4tt och retur Som kund har du normalt 14 dagars \u00e5ngerr\u00e4tt enligt Distans- och hemf\u00f6rs\u00e4ljningslagen. 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